Frequently Asked Questions
Everything you need to know about shopping with Uniquli for your home.
What is the typical shipping timeframe for furniture and decor?
Most decor items ship within 3-5 business days. For larger furniture pieces, delivery typically takes 2-3 weeks as we use specialized white-glove carriers to ensure your items arrive in perfect condition.
What is Uniquli's return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made furniture and final sale items are non-returnable.
Does Uniquli offer assembly services?
Yes, we offer professional assembly services for an additional fee at checkout. If you select this option, our delivery partners will unpack, assemble, and place the furniture in your room of choice.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation with a tracking link. You can also monitor your order status directly through your Uniquli account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, take photos and contact our support team within 48 hours. We will arrange for a replacement or a full refund at no extra cost to you.